How returns work

1. The 7-day check window

From the day your item is delivered, you have 7 days to open a dispute if something is wrong , damaged in transit, significantly not as described, or missing. After 7 days the sale is final.

2. What we cover

• Item damaged in transit (photo evidence required)
• Item significantly not as described (measurements, condition, flaws)
• Item never delivered (after 7 days from dispatch)
• Counterfeit or replica (we ban the seller, refund you in full)

3. What we don't cover

• Buyer's remorse or change of mind
• Slight color difference from photos (vintage items vary)
• Minor wear consistent with the listed condition (good, fair)
• Items lost or damaged after the 7-day window

4. How a dispute works

1. You open a dispute from your order page , pick a category and add photos.
2. The seller has 24 hours to respond. Our SLA.
3. If unresolved in 7 days, Thriftora arbitrates within 48 hours.
4. Refund is processed to the original payment method within 5-7 business days.

5. Refund timing

Approved refunds are processed immediately to your original payment method (Razorpay). Bank settlement typically takes 5-7 business days; UPI refunds usually arrive within 24 hours.